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Client’s Objectives
- Migrate from a third-party ticketing platform to a more secure, in-house system
- Gain full control over event, vendor, and ticket management
- Eliminate data security risks by avoiding third-party data storage
- Enhance backend capabilities and reporting for smoother staff operations
- Improve user experience with modern authentication features like SSO
- Enable scalability and flexibility for future integrations
Client’s Challenge:
MITAC was relying on a third-party cloud-based ticketing platform to manage event sales. This posed significant limitations:
- Security concerns due to sensitive user data being managed externally
- Limited control over key business functions like inventory, vendors, and customer data
- Lack of flexibility to customize features for MITAC’s specific needs
- Cumbersome operations, requiring manual handling of ticketing, vendor coordination, and reporting
- Fragmented user experience, especially in authentication and navigation
With rising community engagement and increasing events, MITAC needed a robust, secure, and scalable ticketing platform tailored to their internal workflows.
The Solution We Implemented:
We proposed and developed a fully customized Drupal 10 ticketing system hosted on AWS to replace the client’s limited third-party platform. The solution was designed for maximum control, enhanced security, and seamless scalability.
Technology Stack:
- CMS: Drupal 10 (latest stable release)
- Server: AWS
Key Features Delivered:
- Event creation and calendar-based scheduling
- Vendor and ticket inventory management
- Drupal Commerce integration for online and POS sales
- Custom admin dashboards for advanced reporting
- Single Sign-On (SSO) authentication for streamlined access
- Secure role-based user permissions and access control
This end-to-end system is aligned with MIT’s strict security protocols, compliance standards, and internal operational workflows.
Impact on Client’s Business:
The results delivered were transformative across all functional areas:
- 70% boost in operational efficiency through automation of ticketing workflows and centralized vendor/event management
- 100% elimination of third-party data dependency, significantly reducing security risks and aligning with institutional data governance standards
- 60% improvement in user access efficiency via seamless SSO integration, reducing login friction across systems
- 2x faster content management, enabling non-technical staff to manage events, inventory, and generate reports independently through the custom admin backend
- Future-ready scalability: The Drupal 10 architecture enabled the platform to accommodate new modules and integrations without structural rework
- 55% increase in inventory accuracy and vendor coordination thanks to real-time tracking and centralized management features
Closing thoughts
By moving away from third-party limitations and embracing Drupal 10’s enterprise-grade flexibility, MITAC future-proofed its operations while enhancing community service delivery. The project stands as a benchmark for how internal ticketing systems should operate—secure, scalable, and user-focused.
Still relying on legacy systems or third-party platforms for ticketing?
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