Our Proactive Drupal Site Maintenance Services
Our pro-active Drupal help and maintenance services guarantee that your website is secure, performant, and up to date. We provide regular backups, security monitoring, speed enhancement, and updates. You can receive individualised customer service from our dedicated account manager, and you can see exactly what we're doing and the outcomes we're getting thanks to our transparent reporting. To find out more about how we can make your website successful, get in touch with us immediately.
Website performance audit
Our team provides an extensive site audit to identify and solve any performance problems, security risks, or SEO needs. This is a key component of our maintenance services as it helps ensure your website remains up-to-date with the latest standards in order for you to get maximum return on investment.
Timely fixes & performance optimization audits
Our Drupal maintenance services are designed with you in mind. We will address any issues encountered during the audit or reported by you, and tickets can be raised and monitored regularly. With our comprehensive support system, your website is always secure and operational at its peak performance level!
Version Updates & Security Patches
Drupalpartners' experienced and dedicated team of Drupal professionals understands the importance of keeping your website secure - that is why we strive to keep it up-to-date with all security patch updates. Our Drupal support services are committed to providing you with the best Drupal security updates for your site's protection from potential threats.
Dedicated SPOC
No more confusion and uncertainty as to who you should contact for support. We provide a dedicated SPOC (single point of contact), whom you can always rely on to provide you with the best service and support possible. Our SPOC will be your go-to person for all your Drupal website support and maintenance.
24X7 support helpdesk
Our 24X7 Drupal helpdesk is available to address any queries and feedback regarding your website. We understand how important it is for you to get timely solutions, and our helpdesk ensures that you will receive the best Drupal support services possible.
Drupal website maintenance services - performance reporting
Our specialized data and performance reporting systems allow us to monitor website performance and identify any issues before they become major problems. This helps us ensure your website is always running at its optimal level. We provide 360-degree hassle-free Drupal website maintenance services.
Our Drupal Site Maintenance Plans
If you're looking for an agile and reliable Drupal Support and Maintenance plan to fit your individual needs, look no further! Our experts can provide tailored advice on the best options available for you. Get in touch with us today to discover how we can help make your Drupal site maintenance dreams a reality.
| What We Offer |
|---|
| Support Time |
| Monthly Hours |
| Code Audit |
| Monitoring Tools |
| Response Time |
| Status Calls |
| Contract Duration |
| Roll Over Hours |
| Version Updates |
| Backups |
| Documentation |
| User Training |
| Security Audit |
| Custom Audit |
| Innovation Session |
| Silver Level |
|---|
| 8am to 5pm EST (Mon-Fri) |
| 10 hrs/month |
| No |
| Limited |
| 5 hr email response |
| Bi-Weekly |
| 6 months |
| None |
| Monthly |
| - |
| - |
| - |
| - |
| - |
| - |
| Gold Level |
|---|
| 8am to 5pm EST (Mon-Fri) |
| 15 hrs/month |
| Limited |
| Full |
| 3 hr email response |
| Weekly |
| 6 months |
| Any unused hours |
| Weekly |
| Weekly |
| Full |
| - |
| - |
| - |
| - |
| Custom Level |
|---|
| 24/7 support |
| More than 15 hrs/month |
| Full |
| Full |
| 1 hr phone time |
| Always Available |
| 6 months |
| Any unused hours |
| Immediate |
| Daily |
| Full |
| Yes |
| Full security audit |
| 1 Custom Audit |
| Yes |
Our Drupal support plans for Government
Our Drupal support and maintenance services packages can be tailored to suit specific budgets and requirements. No matter what your Drupal website's maintenance needs are, you can be confident in the knowledge that it’s being monitored by an expert.
| What We Offer |
|---|
| Support Time |
| Monthly Hours |
| Code Audit |
| Monitoring Tools |
| Response Time |
| Status Calls |
| Contract Duration |
| Roll Over Hours |
| Version Updates |
| Backups |
| Documentation |
| User Training |
| Security Audit |
| Custom Audit |
| Innovation Session |
| Silver Level |
|---|
| 8am to 5pm EST (Mon-Fri) |
| 10 hrs/month |
| No |
| Limited |
| 5 hr email response |
| Bi-Weekly |
| 6 months |
| None |
| Monthly |
| - |
| - |
| - |
| - |
| - |
| - |
| Gold Level |
|---|
| 8am to 5pm EST (Mon-Fri) |
| 15 hrs/month |
| Limited |
| Full |
| 3 hr email response |
| Weekly |
| 6 months |
| Any unused hours |
| Weekly |
| Weekly |
| Full |
| - |
| - |
| - |
| - |
| Custom Level |
|---|
| 24/7 support |
| More than 15 hrs/month |
| Full |
| Full |
| 1 hr phone time |
| Always Available |
| 6 months |
| Any unused hours |
| Immediate |
| Daily |
| Full |
| Yes |
| Full security audit |
| 1 Custom Audit |
| Yes |
Our Clients From Several Niche Segments
Our Drupal Support Services: An Overview
Is investing in your Drupal maintenance services worth our time and money?
Undoubtedly, investing in Drupal maintenance and support services is always worth it. As an example, we had a customer come to us who hadn't updated their site for years; the security was so weak that we were forced to completely rebuild from scratch. Instead of spending just hundreds of dollars in one month or quarter, the customer ended up having to invest thousands of dollars into fixing all their issues
Rather than pondering if Drupal maintenance/support is beneficial, the more appropriate inquiry would be, "How often should I receive Drupal maintenance and support assistance?"
Looking for Drupal Support & Maintenance services? Our team of trained specialists are eager to help you!
Drupal Maintenance Frequency
Our Drupal maintenance company encourages all its customers to have a maintenance contract for their website. Although with different types of sites come distinct requirements; for instance, brochure-style websites may require upkeep just several times a year while an eCommerce page would necessitate weekly maintenance!
Below is the breakdown of our recommended website maintenance frequency. Disclaimer: If there is a security update, then you should update your site right away, no matter your maintenance plan.
| Type Of Site | Monthly | Quarterly |
|---|---|---|
| Government |  |
 |
| eCommerce |  |
 |
| Heavy publishing |  |
 |
| Social media |  |
 |
| Forums/Job Portals |  |
 |
| Intranet site |  |
 |
| Basic business site |  |
 |
| Basic brochure site |  |
 |
| Static content |  |
 |
Have you ever experienced the frustration of your Drupal website suddenly going offline? This is a common occurrence that can be avoided with proper maintenance. To save yourself time and money, here are some tell-tale signs to watch out for which will signal the need for an update or tune-up on your site.
Symptoms of a broken Drupal website
- Your Configuration or Admin panel says there are security updates available
- You’re on a older version of Drupal
- Your Drupal “Status Reports” states there are updates
- Your super admin user has received an update email notice from the Drupal.org
- Slow site speed
- Broken URLs
- Increase in errors in Google Webmaster
- You can’t remember the last time you updated your site
Whether you need assistance updating your Drupal site depends largely on how much experience you have with it. If the idea of logging into a backend fills you with dread and custom modules are completely foreign to you, then it's best to hire professionals who can help. On the other hand, if years of working in Drupal has made you an expert at navigating its inner workings, including making commits to Drupal.org – chances are that personal intervention is not necessary for keeping your website up-to-date.
You should hire a Drupal maintenance company if:
- You have several custom modules
- You’re migrating Drupal versions
- You have several different servers
- You’re several Drupal updates behind
- You’ve never updated your site before
- Have several custom integrations
- You have no internal staff to do security upgrades
- You need training and documentation
- You have a difficult Drupal backend
- You’ve never coded in your life
- No idea what you’re doing
To make the most of your maintenance costs, you should aim for a minimum of 10 hours each month spent optimizing Drupal. This window should be plenty to take care of essential module updates, security patches and even some minor modifications that may crop up while running the site.
To receive a steady flow of development changes each month, you must invest 20+ hours/month.
Projected Drupal maintenance hours
- Basic updates - 10 hrs/month
- Basic updates + some development: 20 hrs/month
- Advanced updates + heavy development: 40+ hrs/month
There are several hundred Drupal support companies, with many claiming to be the best. However,
What questions should you make when selecting a Drupal support company?
- How many support/maintenance clients do you currently have?
- What is your support/maintenance client retention rate?
- Can I have some client references?
- How long have you been in business?
- Do my unused maintenance hours roll over each month?
- What is your response time to my problem?
- Do I get a dedicated support line?
- What if I have a problem after hours/weekends?
- What versions of Drupal do you support?
What clients say about our Drupal Maintenance Services
We’ve had a number of relationships with developers and programmers through the years,
and Drupal Partners is definitely one of the best firms that we’ve ever worked with so far.
Steve Huffman,
CEO, SimpleCPR.com
We had a great experience! They cleaned up our Drupal modules, fixed our ecommerce bugs and helped us with analytics.
Stephanie Carter,
Co-Founder, Wallaroo Hats
The website received positive feedback after the repairs, customizations, and improvement were implemented. Drupal Partners was a proactive, committed and flexible team during the planning and development. The team continues to provide support services on an ad hoc basis.